Annex 1B

EKH Key Performance Report June/Q1 THANET

 

Generated on: 09 July 2019

 

 

 

 


 

 

Improvement Plan KPIs

2018/19 Year End

April 2019

May 2019

June 2019

Q1 2019

Short Term Trend Arrow

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  Target

Value

Value

Value

Value

Value

IMP01

Average Days to produce procurement specifications

-

N/A

7.33

0

4.40

20

 

Total days to complete procurement specifications

 

0

22

0

22

 

 

 

 

Number of specifications completed in the period

 

1

3

1

5

 

 

 

IMP02

Percentage of Capital procurements (projects) delivered

-

100%

33.33%

50%

50%

95%

 

Number of Capital procurements delivered (YTD)

 

1

1

3

3

 

 

 

 

Number of Capital procurements required (YTD)

 

1

3

6

6

 

 

 

IMP03 (a)

Percentage of procurement enquiries responded to on time

-

70.63%

95.31%

99.17%

89.29%

100%

 

Number of procurement enquiries responded to on time

 

89

183

120

392

 

 

 

 

Number of procurement enquiries responded to

 

126

192

121

439

 

 

 

IMP03 (b)

Average days to respond to procurement enquiries

-

-

0.43

0.32

0.39

5

 

Total days to respond to procurement enquiries

 

-

83

39

122

 

 

 

 

Number of enquiries responded to in the period

 

-

192

121

313

 

 

 

IMP04

Number of Core group meetings held (YTD)

-

None held

None held

2

2

8 per annum

 

Number of Core group meetings held

 

-

-

2

2

 

 

(2 per Qtr.)

 

Number of Core group meetings scheduled

 

-

-

2

2

 

 

 


 

 

Improvement Plan KPIs

2018/19 Year End

April 2019

May 2019

June 2019

Q1 2019

Average Q1 spend 2017 and 2018

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Year-end Target

IMP05 TDC

Percentage of capital programme spent (YTD)

89.91%

-

-

-

3.66%

(2.39%)

95%

 

Latest agreed Capital Budget

1,709,945

-

-

-

5,779,945

 

 

 

 

Total actual spend at end of period

1,537,476

-

-

-

211,284

 

 

 

 

Improvement Plan KPIs

2018/19 Year End

April 2019

May 2019

June 2019

Q1 2019

Short Term Trend Arrow

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 Target

IMP06 TDC

Percentage of properties that meet decent homes standard

98.01%

98.01%

98.01%

98.07%

98.07%

99%

 

Number of properties as reported on SAM database

3170

3170

3170

3165

3165

 

 

 

 

Number of inspected properties that meet DHS

3107

3107

3107

3104

3104

 

 

 

 

Improvement Plan KPIs

2018/19 Year End

April 2019

May 2019

June 2019

Q1 2019

Short Term Trend Arrow

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Target

IMP08 TDC

Percentage of heating installation post-inspections completed

-

100%

100%

-

100%

100%

 

Number of heating installations post-inspections completed

 

2

1

0

3

 

 

 

 

Number of heating installations requiring post-inspection

 

2

1

0

3

 

 

 

 

Improvement Plan KPIs

2018/19 Year End

April 2019

May 2019

June 2019

Q1 2019

Short Term Trend Arrow

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Target

IMP09 TDC

Percentage of day-to-day repair post-inspections completed

-

4.38%

6.92%

-

5.65%

N/A

 

10%

 

Number of day-to-day repair post-inspections completed

 

34

36

-

70

 

 

 

 

Number of day-to-day repairs requiring post-inspection

 

776

520

-

1296

 

 

 

 

Improvement Plan KPIs

2018/19 Year End

April 2019

May 2019

June 2019

Q1 2019

Short Term Trend Arrow

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Target

IMP10 TDC

Percentage of contract invoices paid within 30 days

 

-

94.12%

TBC

94.12%

99%

IMP11 TDC

Percentage of potential UC claimants contacted on time

No Data

100%

100%

100%

100%

100%

 

Number of potential UC claimants responded to on time

 

42

47

19

108

 

 

 

 

Number of potential UC claimants responded to in the period

 

42

47

19

108

 

 

 

 

 

Improvement Plan KPIs

2018/19 Year End

April 2019

May 2019

June 2019

Q1 2019

Short Term Trend Arrow

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Year-end Target

IMP12 TDC

Current tenant arrears (UC only) as % rental income

-

3.35%

4.05%

4.37%

4.37%

3.3%

 

UC Figure (Arrears)

 

£436,380

£508,267

£546,464

£546,464

 

 

 

 

The projected annual rental income

 

£13,019,424

£12,561,456

£12,511,059

£12,511,059

 

 

 

 

Improvement Plan KPIs

2018/19 Year End

April 2019

May 2019

June 2019

Q1 2019

Short Term Trend Arrow

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Year-end Target

IMP13 TDC

Current tenant arrears (non-UC) as % rental income

-

2.17%

2.02%

1.97%

1.97%

1.25%

 

Current tenant arrears (excluding UC)

 

£282,864

£253,790

£246,390

£246,390

 

 

 

 

The projected annual rental income

 

£13,019,424

£12,561,456

£12,511,059

£12,511,059

 

 

 

IMP14 TDC

Total Current tenant arrears as % rental income

4.94%

5.52%

6.07%

6.34%

6.34%

4.55%

 

Total Current tenant arrears

 

£719,245

£762,057

£792,854

£792,854

 

 

 

 

The projected annual rental income

 

£13,019,424

£12,561,456

£12,511,059

£12,511,059

 

 

 

IMP15 TDC

Garage arrears as % garage rental income

0.63%

0.6%

0.72%

1.32%

1.32%

0.39%

 

Total garage arrears

 

£1,317

£1,522

£1,486

£1,486

 

 

 

 

The projected annual garage income

 

£220,896

£212,400

£112,800

£112,800

 

 

 

 

Improvement Plan KPIs

2018/19 Year End

April 2019

May 2019

June 2019

Q1 2019

Short Term Trend Arrow

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Target

IMP16 TDC

Percentage of Rechargeable Works Order charges raised

-

N/A

N/A

N/A

N/A

N/A

100%

 

 

Improvement Plan KPIs

2018/19 Year End

April 2019

May 2019

June 2019

Q1 2019

Short Term Trend Arrow

Current Perfromance

Target

IMP17

Percentage of Single System actions completed (YTD)

-

 

 

 

100%

 

100%

IMP18

Percentage Single System key documents produced as required

-

 

 

 

100%

 

100%

IMP19 (a)

Percentage of all complaints responded to within 10 working days

90.94%

63.64%

95%

95.08%

 

95%

 

Number of complaints closed on time

-

28

57

58

143

 

 

 

 

Number of complaints closed

-

44

60

61

165

 

 

 

IMP19 (b)

Average days taken to close complaints

8.18

9.59

7.45

7.13

7.9

10

 

Total Days to respond to complaints

-

422

447

435

1304

 

 

 

 

Number of complaints closed

-

44

60

61

165

 

 

 

IMP20

Percentage of residents satisfied with Overall Service provided

-

Not due

Not due

Not due

Not due

 

 

82%

IMP21

Percentage of staff that see themselves working at EKH in 2 years

-

Not due

Not due

Not due

Not due

 

 

<14% disagree

IMP22

Percentage of permanent staff in the organisation (YTD)

86.5%

92.78%

92.05%

92.2%

92.2%

93%

 

Number of permanent staff at the end of the period

 

 

 

166

166

 

 

 

 

Total number of staff at the end of the period

 

 

 

180

180

 

 

 

 

 

Day to day repairs

2018/19 YE

April 2019

May 2019

June 2019

Q1 2019

Short Term Trend Arrow

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Target

 

Value

Value

Value

Value

Value

REP01 TDC

Percentage of emergency repairs completed on time

99.73%

98.09%

100%

98.25%

98.79%

98%

REP02 TDC

Percentage of routine repairs completed on time

100%

100%

100%

100%

100%

98%

REP03 TDC

Percentage of repair appointments kept

95.96%

95.3%

96.43%

95.24%

95.62%

96%

REP04 TDC

Percentage of tenants satisfied with day to day repairs

99.63%

99.46%

100%

100%

99.8%

98%

 

 

Gas Servicing and Heating repairs

2018/19 YE

April 2019

May 2019

June 2019

Q1 2019

Short Term Trend Arrow

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Target

 

Value

Value

Value

Value

GAS01 TDC

Percentage of emergency heating repairs completed on time

93.87%

92.31%

90.63%

94.25%

92.34%

100%

GAS02 TDC

Percentage of routine heating repairs completed on time

96.89%

96.24%

95.3%

95.08%

95.76%

98%

GAS03 TDC

Percentage of heating repair appointments kept

94.84%

98.29%

96.47%

96.17%

97.25%

95%

GAS04 TDC

Percentage of tenants satisfied with most recent heating repair

86.76%

75%

84.21%

73.53%

76.81%

98%

GAS05 TDC

Percentage of properties with a valid LGSR

99.31%

96.39%

95.88%

99.2%

99.2%

100%

 

Number of properties with a valid LGSR

2752

2667

2653

2744

2744

 

 

 

 

Number of properties requiring a LGSR

2771

2767

2767

2766

2766

 

 

 

 

 

Voids

2018/19 YE

April 2019

May 2019

June 2019

Q1 2019

Short Term Trend Arrow

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Target

 

Value

Value

Value

Value

VOID01 TDC

Average days to re-let all  properties excluding major works

11.02

11.13

3

7.29

8.52

16.5

 

Total days to re-let all properties (Excluding MW)

1410

167

12

102

281

 

 

 

 

Number of re-lets in the period

128

15

4

14

33

 

 

 

VOID02 TDC

Average days to re-let all  properties including major works

26.45

27.2

40.75

28.36

29.33

22.75

 

Total days to re-let all properties (Including MW)

3386

408

163

397

968

 

 

 

 

Number of re-lets in the period

128

15

4

14

33