Decision details

Introduce a Risk Based Verification scheme to complement the digital benefits system in the summer of 2017.

Cabinet approved the implementation of a Risk Based Verification policy for new claims to Housing Benefit and Council Tax Support.

This option will allow us to offer a far more modern and cost effective service to our customers. It will result in us targeting resources at those claims which are more likely to result in fraud and error whilst simplifying and streamlining processes for the majority of our customers.

Do not introduce a Risk Based Verification scheme. This option will result in the current process for administering benefit claims continuing. The impact would be that we could not implement a Digital Benefits system, could not improve the customer experience, reduce paperwork or reduce costs. This option is not recommended.