Decision details

Housing Services Standards; Repairs and Lettings

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: Yes


Cabinet considered a report recommending the adoption of the following:

  • Repairs Standard;
  • Lettings Standard.


Cabinet agreed the following:


1.  To approve the adoption of the Repairs Standard and Lettings Standard;


2.  To give delegated authority to the Acting Corporate Director of Place in consultation with the Cabinet Member for Housing to execute minor amendments to the documents.

Reasons for the decision:

The adoption of the Repairs Standard and Lettings Standard recommended for the following reasons:


  • The publishing of these documents will ensure we are compliant with regulatory standards and legal requirements;
  • They ensure a consistent standard of service is provided to our residents.

Alternative options considered:

The option to reject or amend the Repairs Standard and Lettings Standard was rejected for the following reasons:

  • The documents have been developed using information from customer surveys and have been scrutinised by the TTLG, Housing CAG and OSP;
  • The documents sets standards and expectations for the services delivered by the TLS;
  • The standards ensure compliance with regulatory and legal requirements.

Publication date: 23/12/2022

Date of decision: 15/12/2022

Decided at meeting: 15/12/2022 - Cabinet

Effective from: 24/12/2022

Accompanying Documents: