Decision details

Cabinet will note from the report that Civica has provided Revenue, Benefits and Customer Services functions to Canterbury, Dover and Thanet Council as a shared service since 2018. Civica have now indicated the intention to cease providing such services after the expiry of the current contract in January 2025. Cabinet is being asked to agree in principle that in future these services be provided by way of a LATCo.

Cabinet agreed:

1.  To note that the contract between East Kent Shared Services and Civica UK limited for the delivery of Revenue, Benefits and Customer Services will terminate in March 2025.

2.  In principle to the formation of a joint local authority trading company together with Canterbury and Dover for the delivery of the services referred to in 1 above.

3.  That a further report will be presented to Cabinet for approval within 4 months together with a detailed business plan for the proposed company, a draft shareholders agreement and proposed articles of association.

To ensure continuity of service for Revenues and Benefits and customer services.

None considered.