Issue - meetings

Corporate Performance Report Quarter 2 2019-20

Meeting: 16/12/2019 - Cabinet (Item 623)

623 Corporate Performance Report Quarter 2 2019-20 pdf icon PDF 113 KB

Additional documents:


Councillor Yates introduced the item noting that the report presented the latest corporate performance report up to 30 September 2019 and set out the performance of the Council against the Corporate Plan.


Cabinet noted the report.


Meeting: 19/11/2019 - Overview & Scrutiny Panel (Item 212)

212 Corporate Performance Report Quarter 2 2019-20 pdf icon PDF 211 KB

Additional documents:


Ms Hannah Thorpe, Head of Communications introduced the report made the following comments:


  • Quarter 2 performance was being reported soon after the Panel had received the Quarter 1 report. Therefore there would be limited updates to share with Members;
  • The council was in a transitional period with regards to the monitoring of its performance;
  • This was because of the new corporate priorities that were adopted in October this year. However these priorities would be used to set new performance indicators and measures as from 1 April 2020;
  • Fifteen targets out of the twenty four were at or exceeding target. Five were amber and five were below target;


Clean and Welcoming Environment

  • Three targets were green, one was amber and two were red. The areas of focus were as per the previous quarter, which were litter and waste collection;
  • The waste collection team was experiencing access problems for larger vehicles as a result of broadband and utility works in some streets. The Council continued to exceed targets on clearance of detritus and litter picking;
  • Officers were looking to improve the reporting of waste collection stats to reflect the performance more accurately, particularly missed bins (to reflect bins not collected because they had not been put out by residents or were not collected  due to contamination); 


Supporting Neighbourhoods

  • Five indicators were exceeding target and one was within 5%. Thirty nine empty homes had been brought back to use in the period under review;
  • The number of homeless cases prevented had increased to 179 in this quarter. The target was 76. The number of days taken to make homeless decisions and the number of days in hotel accommodation was at the lowest ever;
  • There was also a drop in the use of temporary accommodation placement;
  • The Housing Team was continuing to take robust action against landlords to improve living conditions in order to improve on the amber for this dwellings indicator, which was just outside the target of seventy one.


Promoting Inward Investment

  • Performance was exceeding target on all three measures.


Statistical Information

  • There were nine measures being reported on, four of those were green, three were amber and three were red;
  • Complaints response rate continued to improve in this quarter and the performance was well exceeding the target. This was due to targeted management intervention;
  • Sickness days had improved this year compared to years’ previous performance. However these days had increased slightly this quarter. This was being monitored closely by management;
  • FOI performance was improving, although it was still below target. Council was currently working with the Information Commissioner to improve performance. An internal review had been conducted to better understand the performance. Additional resources had been assigned to the team;
  • Housing benefit and council tax benefit remained ahead of target;
  • Reporting of business rates and council tax collection had been improved to include expected collection rate at the end of each quarter.


Councillor Campbell proposed, Councillor Rusiecki seconded and Members agreed to note the report.