Issue - meetings

Sally O’Sullivan, Tenant & Leaseholder Services Manager introduced the report and made the following comments:

• The strategy had been developed to set out the council aspirations and the performance indicators were currently being developed by the regulator;
• The aim was to achieve residents’ satisfaction and the strategy was co-developed with the residents group;
• There were five objectives that the service would be working towards and these were set out in the strategy document attached as Annex 1 to the Panel report.

Members asked questions and made comments as follows:

·  Will the residents training be conducted in house in person or will it be via a virtual arrangement?

• How was the council going to monitor involvement in order to ensure that access was given to a wider cross section of residents?
• How will the council identify appropriate representation?
• Was there an ongoing plan to involve councillors in any particular issues?

Sally O’Sullivan, Bob Porter, Director of Housing & Planning and Councillor Jill Bayford responded to Member questions as follows:

• The regarding training for residents would depend on the type of training that was being offered to residents. Previous trainings have been delivered in-house in person by council officers;
• Third party trainings were also available and were normally provided online;
• With regards to involvement of a wider cross section of residents, officers were currently working on a wider piece of work to collect data and understand better the cross section of the residents;
• The council would then broaden the way for tenants’ involvement. This might be having people in a particular area championing certain issues;
• Councillor involvement: When conducting neighbourhood inspections officers would usually invite Members;
• When conducting the refurbishment of the Tower Blocks, councillors would be welcome to get involved;
• Tenants were kept informed through the regular tenants’ newsletter.

Members noted the report.