837 Tenant and Leaseholder Services KPI Q4 PDF 94 KB
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Minutes:
Members considered the housing performance report for the fourth quarter of 2021/22. During the Q4 period, the council came off the regulatory notice, which was placed on the council in 2019. This reflected the considerable improvements that had been made for landlord compliance. In December 2022 the team put in place an action plan that would ensure they were at an acceptable level by March 2022. They were successful in achieving what they set out to do. This included increasing domestic electrical compliance figures from 74% to 90% and reducing our FRA actions from 488 to 219.
Cabinet was advised that the team's operational performance continued to show improvements, although there were still some areas that required attention to achieve the set targets. The void turnaround time had improved due to recent measures put in place, but there was still some way to go to achieve set targets and the team continues to work with Mears and on internal processes to achieve this.
The final arrears figures for 2021/22 were the lowest since transition and reflect the positive changes made. The team were disappointed that they did not achieve their target of reducing arrears by 1%; but this year had presented a particularly difficult operating environment and where other housing providers may be experiencing an increase in arrears, the team continued to reduce the level of debt.
Cabinet further noted that it was pleasing to see that the performance of the capital programme had improved significantly in comparison to last year. The team spent 78% of the allocated budget, compared to 37% in the previous year, ensuring that the Council’s property assets were protected from dilapidation and provided decent homes for residents.
The most significant success from last years programme included the following:
There were two planned works projects that were delayed and these included the following:
Councillor Jill Bayford proposed, Councillor Bob Bayford seconded and Members agreed to note the report.
395 Tenant and Leaseholder Services KPI Q4 PDF 94 KB
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Minutes:
Sally O’Sullivan, Tenant and Leaseholder Services Manager introduced the report and made the following comments:
Members made comments as follows:
Sally O’Sullivan, Bob Porter and Chris Blundell, Acting Deputy CEx & S151 Officer responded as follows: