Issue - meetings

Report to follow.

Cabinet reviewed the annual Tenant and Leaseholder report. Every year the Regulator for Social Housing required all social housing providers to produce a report for its tenants. This was the third annual report that had been produced by the Council’s Tenant and Leaseholder Service (TLS) and was exceptionally comprehensive and demonstrated TLS’ commitment to making information accessible, thorough and engaging.

This year's report included case studies and photos to demonstrate the achievements of the team over the year; real life examples of what the Council did through this service and how Council supported residents were both essential and a core part of developing a housing service that genuinely served and involved residents. This was what Cabinet had been aiming for from the very beginning. Following the introduction of the Social Housing (Regulation) Act 2023, it was now also a requirement for the Council to produce an Annual Complaints Performance and Service Improvement Report and for this also to be published.

The report had information on the complaints received throughout the year, themes and trends identified through complaints, lessons learnt and the improvements that were made from the lessons learnt. The work of the Tenant and Leaseholder representatives was essential to both these processes. Without them, none of this work would be possible. The quality of these reports was not only determined by the excellent work of officers but also to the willingness of residents to engage, be a voice for all residents, and bring their concerns and ideas to us, to ensure that this was a service that the Council was proud of. Cabinet thanked staff for the hard work demonstrated in this service area.

Councillor Whitehead proposed, Councillor Keen seconded and Cabinet agreed to:

1.  Note and approve the Tenant and Leaseholder Services Annual Report 2023/24;

2.  Note the Complaints Performance and Service Improvement Report 2023/24.