Bob Porter
introduced the report and made the following comments:
-
Eighteen months from when the housing service was
brought back in house, there had been significant improvements in
service delivery;
-
Safety standards compliance was now being attended
to through an established dedicated team;
-
The team was reporting monthly to the
Regulator;
-
On 24 February 2022, the Regulator removed the
compliance notice;
-
The council was still working attaining full
compliance;
-
The council was now in compliance regarding asbestos
surveys;
-
Work was in progress and on time regarding
refurbishments;
-
Water safety: the number of repairs still be done
had been reduced;
-
Electrical certification – At the time of
producing the report there were 777 properties with non compliance.
However that figure had since gone down to 600;
-
An additional contractor had been taken non board to
help with the certification;
-
All fire risk assessments were now being carried out
by an external specialist;
-
The report indicated that there were 237 fire risks
to be done. That number had now gone down to 180;
-
Capital Programme: Royal Crescent in Ramsgate
– Specifications were now being put in place for the project.
Project tender will be done in the next quarter;
-
Churchfield – The council had consulted with
residents on what needed to be done. Fire safety matters were the
main priority for this project;
-
Voids turnaround times: A new team had been set up
to improve the times;
-
Rent Arrears: This was a significant risk moving
forward due in part to inflation.
Members asked
questions and made comments as follows:
-
A number of households were currently facing a lot
of financial pressures;
-
Had staffing issues during the pandemic not affected
the work of the Housing Service, particularly relating to officer
visits to tenants in council housing;
-
The performance report showed some very impressive
results. Could a glossary be provided for the acronyms used in the
report?
-
A few years ago there were concerns regarding the
lack of fire, gas and electric certification on some of the council
houses. Has this issue been resolved?
Bob Porter
and Chris Blundell responded as follows:
-
Early intervention to support struggling families
was always the council’s policy;
-
The Wellbeing Team provided support to households so
that families can maximise their income;
-
The team provided advice on livelihoods and secure
employment;
-
The focus by the team was on prevention;
-
There was a discretionary housing payments facility
of £460k to support households in difficulties. This year the
council had used £430k of the funding to date of that fund,
with the remainder expected to be used by the end of the
year;
-
Regarding officer visits to residents; the plan was
to have more officers working from the office and have contact with
households where required;
-
Remote working has brought its own challenges and
benefits as well. The hybrid approach to working had also been
quite beneficial;
-
Officer were going to add a glossary for the
acronyms used in future performance reports;
-
Data on certification of houses that was received
from East Kent Housing had been in a very bad state. The housing
Team had since cleansed the data, using True Compliance, a new
electronic system being used by Housing;
-
The new system identifies properties not in
compliance and flags them up and this was making a huge
difference;
-
Using True Compliance had freed up officers to then
go out on property visits.
Councillor Jill
Bayford thanked officers for the hard work to improve service
delivery in Housing.
Members noted the
report.