Issue details

Increase provision of HRO’s

Cabinet considered a report recommending the introduction of a new service charge to cover the cost of two full time, dedicated Housing Response Officer’s to enhance the service to the 6 tower blocks. For 2022/23 this charge is proposed to be £2.56 per week.

Decision type: Non-key

Decision status: Recommendations Approved

Wards affected: Central Harbour Ward; Dane Valley Ward; Eastcliff Ward; Newington Ward;

Notice of proposed decision first published: 13/10/2021

Decision due: 23 Nov 2021 by Overview & Scrutiny Panel

Decision due: 16 Dec 2021 by Cabinet

Lead member: Councillor Jill Bayford, Cabinet Member for Housing

Lead director: Tim Willis

Contact: Sally O'Sullivan, Tenant and Leaseholder Services Manager Email: sally.o'

Consultation process

Resident consultation via paper and online survey


OSP on 23/11/2021


The budget implications will also need to be considered at full council.


Tenants and leaseholders of tower blocks 



What the decision will mean: The service charge for tenants and leaseholders in high rise blocks would increase to cover the cost of providing 2 x dedicated HROs


Agenda items


  • OSP report  
  • Cabinet report