Issue details

EKS transition programme business case for approval

Cabinet will note from the report that Civica has provided Revenue, Benefits and Customer Services functions to Canterbury, Dover and Thanet Council as a shared service since 2018. Civica have now indicated the intention to cease providing such services after the expiry of the current contract in January 2025. Cabinet is being asked to agree in principle that in future these services be provided by way of a LATCo.

Decision type: Non-key

Decision status: Recommendations Approved

Wards affected: (All Wards);

Notice of proposed decision first published: 09/08/2023

Decision due: 25 Jan 2024 by Cabinet

Lead member: Councillor Rob Yates, Cabinet Member for Corporate Services

Lead director: Chris Blundell

Contact: Jasvir Chohan, Interim East Kent Services Transition Manager Email:

What the decision will mean: EKS Revenues and Benefits and Customer services will transition to a Local authority trading company if approved.


Agenda items


  • Cabinet report