Decision details

Operational services need to introduce up to date Street Cleansing service standards in order to be clear and open with both staff and the public going forwards. This is so that the public understand what they can expect from the street cleansing service, and in return what we expect from them in order to be able to fulfil our service obligations. We need to have clear service standards to make sure we meet our corporate priority of having a clean and well maintained environment.

That the Street Cleansing service standards document is adopted and published on our website and for communications campaigns to be used to highlight some of the key messages.

The service standards are needed as a reference for the public as soon as possible to assist with the service.

The only alternative would be not to have customer service standards, which would not be acceptable.