194 TDC Corporate Performance Report for Quarter 1 2019-20 PDF 212 KB
Additional documents:
Minutes:
Hannah Thorpe, Head of Communications and
Digital introduced the item for debate and highlighted the
following points:
- Council was in a period of
transition regarding the corporate priorities as there was a new
corporate statement for 2019-2023 to be proposed for adoption at
the 10 October Full Council meeting;
- In the meantime 2016-19 Corporate
Priorities were used to measure performance for Q1 2019/20;
- In the main there were some positive
performances;
- A high profile education programme
had been carried out in summer. However there was still a need to
increase public awareness regarding litter as more litter was being
dropped in public spaces;
- A vehicle replacement programme was
coming soon which would help improve waste collection;
- Council ,was keen to work with other
coastal areas to exchange experiences on how to manage a clean
environment;
- TDC staff had been involved in a
litter picking campaign on 20 September. It was hoped that this
campaign would be made a regular event moving forward;
- Decision time scales for
homelessness had been improved and the number of applications had
reduced as a result;
- Tackling ASBO was moving in the
right direction;
- Targeted work had improved the
handling of complaints;
- Staff sickness levels had gone
down;
- FOIs were below target. However a
new Head of Legal and Interim Head of Governance were now in post,
which would improve the staffing levels for the department;
Members made comments and asked questions as
follows:
- There was great work being done by
the Homelessness Team;
- Planning stats were also very
good;
- There were some concerns with litter
picking in places where works were being carried out by Southern
Water or Virgin Mobile in some streets and litter was not being
picked;
- Staff sickness was still too high.
What was the cause of the sickness was it stress related and was it
long term?
- Was there a need to change the
culture within the organisation in order to reduce sickness
levels?
- Some of the missed waste collection
was due to wrongly parked vehicles in some streets. There was a
need to provide more clarity on the problems that were encountered
by staff during waste collection;
- Some of the public bins were
overflowing. There should be a faster route for councillor
reporting on such issues;
- There was a need for more education
on disposing of dog waste;
- Huge bins that had been set up in
some parks had greatly improved the park environment;
- Signage on bins could be improved
and beaches should be cleaned early in the mornings;
- Messages to take litter or waste
home should be put across more politely;
- Could council consider introducing
smaller but more frequently paced public bins?
- There were a high number of homeless
women. Could the council consider setting up homeless units for
women alone?
- Could a message be passed on to
Malcolm, a member of the street cleaning team for a good job he is
doing in Ramsgate.
Responding to Members comments Ms Thorpe and
Bob Porter, Head of Housing and Planning ...
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