623 Corporate Performance Report Quarter 2 2019-20 PDF 113 KB
Additional documents:
Minutes:
Councillor Yates introduced the item noting that the report
presented the latest corporate performance report up to 30
September 2019 and set out the performance of the Council against
the Corporate Plan.
Cabinet noted the
report.
212 Corporate Performance Report Quarter 2 2019-20 PDF 211 KB
Additional documents:
Minutes:
Ms Hannah Thorpe,
Head of Communications introduced the report made the following
comments:
-
Quarter 2 performance was being reported soon after
the Panel had received the Quarter 1 report. Therefore there would
be limited updates to share with Members;
-
The council was in a transitional period with
regards to the monitoring of its performance;
-
This was because of the new corporate priorities
that were adopted in October this year. However these priorities
would be used to set new performance indicators and measures as
from 1 April 2020;
-
Fifteen targets out of the twenty four were at or
exceeding target. Five were amber and five were below
target;
Clean and Welcoming
Environment
-
Three targets were green, one was amber and two were
red. The areas of focus were as per the previous quarter, which
were litter and waste collection;
-
The waste collection team was experiencing access
problems for larger vehicles as a result of broadband and utility
works in some streets. The Council continued to exceed targets on
clearance of detritus and litter picking;
-
Officers were looking to improve the reporting of
waste collection stats to reflect the performance more accurately,
particularly missed bins (to reflect bins not collected because
they had not been put out by residents or were not collected
due to contamination);
Supporting
Neighbourhoods
-
Five indicators were exceeding target and one was
within 5%. Thirty nine empty homes had been brought back to use in
the period under review;
-
The number of homeless cases prevented had increased
to 179 in this quarter. The target was 76. The number of days taken
to make homeless decisions and the number of days in hotel
accommodation was at the lowest ever;
-
There was also a drop in the use of temporary
accommodation placement;
-
The Housing Team was continuing to take robust
action against landlords to improve living conditions in order to
improve on the amber for this dwellings indicator, which was just
outside the target of seventy one.
Promoting Inward
Investment
-
Performance was exceeding target on all three
measures.
Statistical
Information
-
There were nine measures being reported on, four of
those were green, three were amber and three were red;
-
Complaints response rate continued to improve in
this quarter and the performance was well exceeding the target.
This was due to targeted management intervention;
-
Sickness days had improved this year compared to
years’ previous performance. However these days had increased
slightly this quarter. This was being monitored closely by
management;
-
FOI performance was improving, although it was still
below target. Council was currently working with the Information
Commissioner to improve performance. An internal review had been
conducted to better understand the performance. Additional
resources had been assigned to the team;
-
Housing benefit and council tax benefit remained
ahead of target;
-
Reporting of business rates and council tax
collection had been improved to include expected collection rate at
the end of each quarter.
Councillor Campbell
proposed, Councillor Rusiecki seconded
and Members agreed to note the report.