Issue - meetings

Adoption of the following strategy: Resident Involvement

Meeting: 16/06/2022 - Cabinet (Item 5.)

5. Approval of TLS, Resident Involvement Strategy 2022-2025 pdf icon PDF 110 KB

Additional documents:

Meeting: 26/05/2022 - Overview & Scrutiny Panel (Item 385)

385 Adoption of the following strategy: Resident Involvement pdf icon PDF 107 KB

Additional documents:


Sally O’Sullivan, Tenant & Leaseholder Services Manager introduced the report and made the following comments:


  • The strategy had been developed to set out the council aspirations and the performance indicators were currently being developed by the regulator;
  • The aim was to achieve residents’ satisfaction and the strategy was co-developed with the residents group;
  • There were five objectives that the service would be working towards and these were set out in the strategy document attached as Annex 1 to the Panel report.


Members asked questions and made comments as follows:


·  Will the residents training be conducted in house in person or will it be via a virtual arrangement?

  • How was the council going to monitor involvement in order to ensure that access was given to a wider cross section of residents?
  • How will the council identify appropriate representation?
  • Was there an ongoing plan to involve councillors in any particular issues?


Sally O’Sullivan, Bob Porter, Director of Housing & Planning and Councillor Jill Bayford responded to Member questions as follows:


  • The regarding training for residents would depend on the type of training that was being offered to residents. Previous trainings have been delivered in-house in person by council officers;
  • Third party trainings were also available and were normally provided online;
  • With regards to involvement of a wider cross section of residents, officers were currently working on a wider piece of work to collect data and understand better the cross section of the residents;
  • The council would then broaden the way for tenants’ involvement. This might be having people in a particular area championing certain issues;
  • Councillor involvement: When conducting neighbourhood inspections officers would usually invite Members;
  • When conducting the refurbishment of the Tower Blocks, councillors would be welcome to get involved;
  • Tenants were kept informed through the regular tenants’ newsletter.


Members noted the report.